FAQS
FAQ
Welcome to the Baskoraa Frequently Asked Questions (FAQ) page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 6-8 business days
- Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping Policy
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United States. For more information, please check our Shipping Policy
Question #3: Where is the Baskoraa located?
Answer: Baskoraa is a U.S. based home decor brand. We proudly offer a curated selection of high-quality and aspirational home decor, lamp and lighting products, with shipping available exclusively within the U.S.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at hello@baskoraa.com
Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within the United States.
Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products. We aim to bring our hand picked products, with an amazing customer experience, to give you the feel of walking into a premium home decor shop, without the hefty price tag. That's the Baskoraa difference.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking
Contact Information:
Store Name: Baskoraa
Address: 1968 S. Coast Hwy, #3286, Laguna Beach, CA 92651
Email: hello@baskoraa.com
Phone: +19496913734
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (PST)
We do our best to reply to your e-mail within 1 business day.