Frequently Asked Questions
How long will it take to receive my order?
How long will it take to receive my order?
- Handling time: 1-2 business days
- Transit time: 6-8 business days
- Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping Policy
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States and United Kingdom. For more information, please check our Shipping Policy
Where is the Baskoraa located?
Where is the Baskoraa located?
Baskoraa is a U.S. based home decor brand. We proudly offer a curated selection of high-quality and aspirational home decor, lamp and lighting products, with shipping available exclusively within the U.S. and the U.K.
What if I receive a defective product?
What if I receive a defective product?
If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy
What is your return policy?
What is your return policy?
We have a simple and hassle-free return process. We accept returns within 30 days of delivery. Once the item is received and inspected at our return facility, your refund will be issued within 48 hours, and the funds will appear in your original payment method within 5–7 business days. Please note that our primary warehouse is located overseas, so the return shipping cost may be higher than domestic U.S. or U.K. rates. We’re always happy to help guide you through the process to ensure it’s smooth and cost-effective.
For complete details, please visit our Return Policy page.